Call us on 020 3743 8596 and book the best carpet cleaning in Acton W3 - hurry up as the offers expire.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Acton provides professional carpet, upholstery and related cleaning services to residential and commercial clients. By booking a service, you confirm that you have read, understood and agreed to these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with a booking.
In these Terms and Conditions the following expressions have the meanings set out below:
Company means Carpet Cleaning Acton, the provider of the cleaning services.
Client means any individual, business or organisation that books or receives services from the Company.
Premises means the property or location where the services are to be carried out.
Services means carpet cleaning, rug cleaning, upholstery cleaning, mattress cleaning and any additional related services agreed in writing with the Client.
Technician means any employee, contractor or representative of the Company carrying out the Services.
The Company provides professional cleaning services with reasonable care and skill, using industry standard equipment and cleaning products suitable for the type of material or surface, as assessed by the Technician on site.
The Company will endeavour to remove stains and soiling to the greatest extent reasonably possible. However, no guarantee is given that any particular stain, odour or mark will be fully removed, or that discoloration or wear will be reversed. Results depend on the age, type and condition of the carpet or fabric, and any previous cleaning or treatment.
The Client is responsible for informing the Company of any delicate fabrics, unusual materials, prior damage, previous treatments, or special requirements relevant to the Services before work begins.
Bookings may be made by the Client via the Company’s accepted communication channels as advertised from time to time. A booking is only considered confirmed when the Company has accepted the request and provided confirmation of the appointment date, time window and estimated cost.
The Client must provide accurate information when making a booking, including the type of property, approximate room sizes, number of rooms or items to be cleaned, access details, and any parking restrictions. The Company reserves the right to amend the quotation or decline the booking if the information provided is incomplete or materially inaccurate.
The Client must ensure that a responsible adult is present at the Premises at the agreed appointment time to grant access, discuss requirements and sign any relevant documents. In the case of commercial premises, an authorised representative must be available.
The Company may require a deposit or pre-authorisation to secure the booking. Any such requirement will be communicated to the Client at the time of booking.
The Client is responsible for providing safe and reasonable access to the Premises on the day of the Service, including entry through any gates, communal areas or security systems. If access cannot be obtained or is unduly delayed, the Company may charge a call-out fee or treat the appointment as a late cancellation.
Where parking permits, visitor passes or private parking arrangements are required, the Client must provide these at no cost to the Company wherever possible. If paid parking is the only option, the Client agrees to reimburse the Company for all reasonable parking charges incurred in connection with the Service.
The Client must remove small furniture, personal items, fragile objects and valuables from the areas to be cleaned, unless otherwise agreed in advance. Heavy or bulky items such as wardrobes, large sofas or fixed units will not typically be moved by the Technician, and cleaning may be carried out around such items.
The Client must ensure that the Premises is reasonably tidy and that carpets and upholstery are free of excessive clutter, debris, animal waste or hazardous materials. The Company reserves the right to refuse or suspend the Service where conditions present a health, safety or hygiene risk to the Technician or are significantly different from what was described at the time of booking.
The Client must ensure that electricity and, where required, hot and cold water are available at the Premises for the duration of the visit.
Prices are usually provided as an estimate based on the information supplied by the Client prior to the visit. The final price may differ from the initial estimate if the actual size, condition or number of items to be cleaned is different from that described, or if additional services are requested on site.
Where possible, the Technician will confirm any adjustment to the price before proceeding. If the Client does not agree to the revised price, the Company may cancel the Service and charge a call-out fee to cover travel and time costs.
All prices are stated in pounds sterling and are subject to any applicable taxes that may be in force from time to time, where relevant.
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Service at the Premises.
The Company accepts the payment methods that it has made available and notified to the Client. The Client agrees to provide valid payment details and authorises the Company to take payment of all sums due in respect of the Services, including any additional charges that were agreed during the visit.
In the case of commercial Clients or repeat arrangements, the Company may agree an account or invoice facility with specific payment terms. Invoices must be paid in full by the due date stated on the invoice. The Company reserves the right to charge interest and reasonable debt recovery costs on overdue sums in accordance with applicable legislation.
The Client may cancel or reschedule a confirmed booking by providing notice to the Company. To avoid cancellation charges, the Client should provide as much notice as reasonably possible and at least the minimum notice period communicated at the time of booking.
The Company reserves the right to apply a cancellation fee where the Client cancels or reschedules with insufficient notice, fails to provide access to the Premises at the agreed time, or otherwise prevents the Technician from carrying out the Service. This fee may be up to the full value of the Service where no reasonable opportunity to reallocate the appointment exists.
The Company may cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, illness, accidents, equipment failure or transport disruption. In such cases the Company will endeavour to offer the Client the next available suitable appointment. The Company will not be liable for any losses or costs incurred by the Client due to such cancellation or rescheduling.
The Company aims to provide Services to a high professional standard. If the Client is not satisfied with any aspect of the Service, they should notify the Company as soon as possible and within a reasonable period after the visit, providing details and, where appropriate, photographs.
Where a complaint is upheld and it is practical to do so, the Company may offer to re-attend the Premises to inspect and, if reasonable, to re-clean the affected areas. Any such re-visit will be arranged at a mutually convenient time. This remedy will ordinarily be the full extent of the Company’s obligation in respect of Service quality issues.
The Company will exercise reasonable care and skill in providing the Services. However, the Client acknowledges and accepts that:
Normal wear and tear, age, sun damage, fading, pre-existing stains, loose seams, weak backing, and previous improper cleaning can affect how carpets and fabrics react to cleaning processes.
Some staining and odours may be permanent and cannot be fully removed despite appropriate professional treatment.
The Company is not liable for any pre-existing damage, latent defects or issues that arise as a natural consequence of carrying out a standard cleaning process on a worn or fragile item.
The Client must remove valuables and fragile items from the areas to be cleaned. The Company’s liability for any loss or damage that is caused by its negligence shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repair or the current market value of the damaged item, and in aggregate shall not exceed the total price paid by the Client for the relevant Service.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
The Company uses cleaning solutions and equipment that are appropriate for professional use when handled by trained personnel. The Client must not interfere with the equipment or products used during the Service. If the Client has any known allergies, sensitivities or special health requirements, they must inform the Company in advance so that alternative products may be considered where available.
The Client should keep children, pets and other occupants away from wet or treated areas until they are fully dry and safe to use. Slippery surfaces may occur during or immediately after cleaning, and the Client is responsible for taking appropriate care and precautions within the Premises.
The Company will handle and dispose of waste generated in the course of providing the Services in accordance with applicable waste management regulations and environmental standards.
Ordinary waste such as used cleaning cloths, empty product containers and small quantities of extracted soiling will be removed or disposed of responsibly by the Technician, subject to practical limitations. Where larger volumes of waste, contaminated materials or special categories of waste arise, the Company may apply additional charges for appropriate collection, transport and disposal.
The Client must not request the Company to dispose of hazardous, clinical, chemical or controlled waste. If such materials are discovered at the Premises, the Technician may suspend or terminate the Service and the Client may be liable for any associated costs incurred by the Company in complying with legal and safety obligations.
The Company will take reasonable steps to protect the Client’s property, including walls, skirting boards, doors and furniture, while carrying out the Services. The Client should point out any particularly fragile or valuable surfaces or items before work begins.
If the Client provides keys or access cards to the Company, these will be used solely for the purpose of attending the Premises to carry out the Services. The Company will take reasonable care to safeguard such items and to secure the Premises on departure. The Company’s liability in respect of any loss of keys or access devices will be limited to the reasonable cost of a standard replacement, and will not include unrelated security upgrades unless required by law.
The Company maintains appropriate insurance cover for its business activities, including public liability insurance up to the level required by law and customary in the industry. Evidence of insurance may be made available to the Client upon reasonable request.
The Company shall not be in breach of these Terms and Conditions or liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include, but is not limited to, extreme weather, flooding, fire, acts of government or authorities, public transport disruption, pandemics, strikes, lockouts, accidents or unforeseen equipment failure.
The Company will collect and process personal data only to the extent necessary to manage bookings, provide Services, process payments, handle enquiries and comply with legal obligations. The Company will take reasonable measures to safeguard personal information and will not share it with third parties except where required to deliver the Service, process payments, or comply with law.
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date of publication on the Company’s official platforms or the date otherwise notified to Clients. The terms applicable to a particular booking will ordinarily be those in force at the time the booking was confirmed.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Services, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims, save that the Company retains the right to bring proceedings against the Client in any other court of competent jurisdiction where appropriate.
By proceeding with a booking and allowing the Company to carry out Services at the Premises, the Client confirms acceptance of these Terms and Conditions in full.
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