Call us on 020 3743 8596 and book the best carpet cleaning in Acton W3 - hurry up as the offers expire.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Acton collects, uses, stores, and protects personal data of its customers and prospective customers in the Acton area. It also sets out the rights you have under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Carpet Cleaning Acton customers and enquiries within the Acton area, whether you contact us online, by post, or in person.
Carpet Cleaning Acton is a carpet and upholstery cleaning service operating in the Acton area. For the purposes of data protection law, Carpet Cleaning Acton is the data controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services or contact us.
This Privacy Policy covers personal data relating to individual customers, prospective customers, and any individuals who communicate with us about our services in the Acton area.
We only collect personal data that is necessary to provide our services, manage our business, and meet our legal obligations. Depending on how you interact with us, we may collect the following categories of data:
Contact and identification details, such as your name, address in the Acton area or surrounding locations, and any other contact details you choose to give us. Service and booking information, such as details about the property where the cleaning will take place, preferred appointment dates and times, details of the services requested, access instructions, and any specific requirements you tell us about. Communication data, such as messages or notes from conversations we have with you regarding quotes, bookings, feedback, or complaints. Billing and payment records, which may include records of invoices, amounts charged, methods of payment, and payment status. We do not store full payment card details, but payment processors engaged by us may process such details securely on our behalf. Technical and usage data, where applicable, such as basic information about how you use our website or online forms, including the pages you visit, the time and date of your visit, and general device or browser details.
Carpet Cleaning Acton processes personal data only when we have a lawful basis to do so under the UK General Data Protection Regulation. The main lawful bases we rely on are:
Contract: We process your personal data to provide our cleaning services, manage bookings, and fulfil our contract with you, or to take steps at your request before entering into a contract, such as providing a quotation. Legal obligation: We may process your data to comply with legal and regulatory obligations, such as tax, accounting, or health and safety requirements. Legitimate interests: We may process your data where it is necessary for our legitimate business interests and these interests are not overridden by your rights. For example, this may include scheduling and managing staff and equipment, improving our services, handling complaints, and keeping appropriate business records. Consent: In some cases we may rely on your consent, for example for certain types of marketing communication. Where we rely on consent, you can withdraw it at any time by contacting us using your usual contact channel with Carpet Cleaning Acton.
We use the personal data we collect for the following purposes:
To provide carpet and upholstery cleaning services in the Acton area, including arranging appointments, visiting your premises, and carrying out the agreed work. To prepare and issue quotes, invoices, and receipts, and to process payments for services provided. To communicate with you about bookings, changes to appointments, or service updates, and to respond to any queries, feedback, or complaints. To manage our business operations, such as staff allocation, equipment planning, and record keeping. To meet our legal and regulatory obligations, including accounting, tax reporting, and workplace safety requirements. To improve our services, including using feedback and internal analysis to make our customer experience more efficient and effective. Where permitted, to inform you about relevant services or special offers, subject to your preferences and applicable marketing rules.
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors or independent controllers, where this is necessary to provide our services or fulfil our legal obligations.
Data processors are third parties who process personal data on our behalf and in accordance with our instructions. These may include:
Payment processing providers who securely handle your payment information. IT support and service providers who assist with systems used to manage bookings, communication, and records. Professional advisers such as accountants or legal advisers who assist us with our legal and financial obligations.
Where we use processors, we ensure there is a written agreement in place requiring them to protect your personal data and use it only as instructed by Carpet Cleaning Acton.
We may also share personal data with public authorities or other third parties where we are required to do so by law or in connection with legal proceedings or regulatory investigations.
Carpet Cleaning Acton keeps personal data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by law. We consider the nature of the services, the type of data, and any applicable statutory or regulatory retention periods when deciding how long to retain information.
In general:
Customer and booking records are typically retained for a period necessary to manage ongoing relationships, handle any queries, and comply with tax and accounting requirements. Financial and invoicing records are retained for a period required by applicable tax and accounting laws. Messages and correspondence may be kept for a reasonable period to handle follow up enquiries, resolve complaints, and improve our services.
When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to an identifiable individual.
Where personal data is transferred outside the United Kingdom or European Economic Area by our processors or service providers, we will take steps to ensure appropriate safeguards are in place in line with data protection law. This may include the use of standard contractual clauses or reliance on an adequacy decision where applicable.
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include controlled access to business systems, staff training on data protection responsibilities, secure disposal of records, and selection of reputable service providers who also apply strong data security standards.
Under data protection law, individuals whose personal data we hold have a number of rights. These rights apply to all Carpet Cleaning Acton customers and enquirers in the Acton area, subject to certain legal limitations and conditions. Your rights may include:
Right of access: You can request a copy of the personal data we hold about you and information about how we use it. Right to rectification: You can ask us to correct inaccurate or incomplete personal data. Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal reason to keep it. Right to restriction of processing: You can ask us to restrict how we use your data in certain situations, for example while a complaint or accuracy check is being reviewed. Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used format or transfer it to another organisation where technically feasible. Right to object: You may object to processing based on our legitimate interests, and we will stop processing unless we can demonstrate compelling legitimate grounds or where the processing is required for legal claims. You also have the right to object at any time to direct marketing. Rights in relation to consent: Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, please contact Carpet Cleaning Acton using your normal communication channel with us and clearly state which right you wish to exercise. We may need to verify your identity before responding to your request.
If you are concerned about how Carpet Cleaning Acton handles your personal data, you can contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country or region.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection guidance. The updated version will apply from the date it is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how Carpet Cleaning Acton protects your personal data in the Acton area.
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